Returns and Exchanges

Additional Terms Applied During Limited Time Sales and Flash Sales on Global

  • Items must be paid for before the sales deadline date, to qualify for special prices. If these products are placed in your cart and show the special discounted sale prices, if you do not complete your order and payment before the expiration date, those prices will automatically revert to the correct retail prices.
  • Defective items received during limited time sales.  It is the sole responsibility of Stevens Magic Global to provide a refund for a defective sale priced item, not replace it. While we will always do all we can to make the customer happy in the case of limited availability items, limited time-frame sales or both, we are not required to provide a replacement for a defective item.
  • All Sale Orders or Flash Sale Orders MUST be made on our website, by the customer. Sorry, we cannot accept phone, fax, e-mail or mail orders during sales. There are over 1,000 SKU’s and the chances of error dramatically increase when orders are provided any other way other than by the customer on the website. Additionally, we are exceptionally busy and even if we could take orders over the phone, inventory is real time and by the time we take your order over the phone or get to the chance to do the data entry many items you wanted may be sold out, or mistakes can be made with respect to color, size, and other variations.
  • Please do not equate your total dollar spent on your order (products purchased on sale) with respect to the shipping costs. When you are getting products at 75-90% off retail price, a $40 order (can really equate to a $200 order of products) and it can require a large box and weigh a considerable amount to ship.  Remember it’s the price you are saving money on, the product still weighs the same and has the same dimensions.
  • Additional Shipping MAY be required on some orders. As we are selling these products below our costs, some larger items or larger orders may require additional shipping costs.  We are willing to lose margin on products but cannot also subsidize shipping costs as well. If your order is one that does require additional shipping we will notify you post-purchase with the required amounts. In the event you are unwilling to pay the additional shipping Stevens Magic will refund you in full for your payment already submitted and cancel the order.
  • Stevens Magic Global reserves the right to refuse service to anyone for any reason.
  • Due to the fact that these items are marked well below our costs, no merchandise credits, gift certificates or additional discounts (on any kinds, including but not limited to promotional discount codes or frustration coupons) are applicable.
  • As these are clearance items all sales finals – no returns.


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